What happens if the SafeEntry NRIC/FIN/Other IDs and TraceTogether Token scanning mode for TraceTogether-only SafeEntry (i.e. unable to scan QR code on TraceTogether Tokens or hard copy IDs) is suddenly out of service?

If the NRIC/FIN/other IDs scanning mode is down, individuals are recommended to switch to TT App to enter the venue. For those without smartphones, venues may temporarily grant them entry but are required to ensure that individuals have a TT Token, before granting them entry. Venues are not required to manually record down the particulars of individuals in such a case.