SafeEntry Gateway - Overview

A) What is SafeEntry Gateway (SEGW)?

The SafeEntry Gateway (SEGW) is a new check-in method that allows individuals to check in more quickly and seamlessly. It can also be used to check if the TraceTogether (TT) Token is working as intended. It will be deployed as an additional mode of SafeEntry check-in.

Businesses can choose to deploy SEGW in two ways:

• Downloading/upgrading the SafeEntry (Business) App to the latest version.
• Registering for an SEGW check-in Box (please see Section C to check if your venue is eligible). 

Both versions perform the same function – detecting Bluetooth signals from the TraceTogether (TT) App and TT Token for SafeEntry check-in. 

The user checks in by bringing the TraceTogether (TT) Token or App close to the SEGW (in the range of 1-25cm). 

• Businesses using the SafeEntry (Business) app with SEGW function will see a pop-up on their mobile device's screen, indicating a successful check-in.
• Businesses using the SEGW Box will see a green light and hear a beep sound to indicate that check-in is successful. 

Besides the SEGW check-in Box, SEGW Check-Out Boxes will be progressively rolled out to help improve our contact tracing efforts. For a start, SEGW Check-Out boxes will be deployed at selected venues, such as those with high traffic, and at places where people are likely to be in close proximity for prolonged periods with their masks off. Please note that the Check-Out Boxes will be issued directly to the venues (who have already set up the check-in box), and venues do not need to apply for them (please refer to Section C for the identified groups). 

Please note that SEGW does not work with the Singpass app; it only detects the TT Token or App.

B) How should businesses implement SEGW?

Businesses can choose one of the following methods:

• Implement SEGW on their own by downloading/upgrading the SafeEntry (Business) App to the latest version on iPhones, Android mobile phones or tablets^#.

The SafeEntry (Business) App used by businesses to scan IDs’ barcodes and Token’s QR codes has been upgraded in March to include the SEGW feature, which detects the TT Token and TT App for check-in to SafeEntry.

^# The SEGW feature on SafeEntry (Business) App should work on most Android phones above Android version 5.0, and iPhones and iPads above iOS 10. You may refer to the list below for the list of mobile devices tested to be compatible with the SEGW feature. The list is non-exhaustive and will be updated progressively.

• Selected public-facing venues have the option of applying for a SEGW Box, which is a hardware device that functions in the same way as the SafeEntry (Business) app (please see Section C to check if your venue is eligible).

Businesses that would like to start deploying SEGW without waiting to apply for the SEGW Box may do so by using the SafeEntry(Business) app with the SEGW function.

C) Businesses eligible to apply for SEGW Box

The venues listed below will be required to deploy the SEGW as an additional mode of check-in available to customers and visitors. 

Businesses operating the listed venues may either choose to deploy the SEGW by downloading/upgrading the SafeEntry (Business) App to the latest version, or applying for SEGW Box on the SafeEntry website (safeentry.gov.sg/login). This can be done by logging in to their SE business account. 

Please note that applications for SEGW Box for use at non-public-facing entrances (e.g. HQ office, loading/unloading bays) and public entrances that have been closed will not be considered. 

• Malls and large standalone stores > 930 SQM or 10,000 SQFT*
• Supermarkets
• Selected popular wet markets (13 wet markets identified to enforce SafeEntry check-in for all visitors)
• MICE event venues (hotels/convention centres with events for >100pax)
• Gated tourist attractions
• Selected museums, heritage institutions and galleries
• Cinemas (Golden Village, Cathay Cineplexes, Shaw Theatres, Filmgarde, WE Cinemas, The Projector, Eaglewing Cinematics, Carnival Cinemas and Salt Media@Capital Tower)
• Places of worship
• Public and Private Hospitals, National Specialty Centres, Community Hospitals and Polyclinics
• Public libraries
• Funeral parlour with wake halls
• Schools and educational institutes
• Preschools and student care centres
• Tuition and enrichment, training centres, and other training/ class venues (note: excluding outdoor classes)
• Sports and fitness centres, including gyms, studios
• Healthcare facilities
• Residential and community-based care facilities e.g. nursing homes, Senior Activity Centres, Senior Care Centres, Day Activity Centres for Persons with Disabilities
• Clinics, TCM clinics, complementary healthcare facilities
• Regional Screening Centres and Quick Test Centres
• Hotels & hostels
• F&B outlets for dine-in customers (note: this applies to venues that are required to enforce SE check-in)
• Personal care services e.g. hairdressers / barbers, spas, beauty and wellness centres
• Facilities providing basic pet services (that do not function on a drop-off, pick-up basis)
• Country and recreation clubs
• Registered premises of other member clubs/societies
• Entertainment venues: amusement centres, computer game centres, board game centres, billiard saloons, paintball game centres, axe-throwing centres
• Showrooms (e.g. property, car)
• Retail bank branches and insurers with customer service locations

*Large retail outlets located inside buildings (e.g. malls or commercial buildings) that are already covered by SEGW will not be required to deploy SEGW, if they have the same operating hours.

From 21 July 2021, all supermarkets, including those inside buildings that are already covered by SEGW, will be required to deploy SEGW, regardless of their operating hours.

Groups that are eligible for Check-Out Boxes^

• Malls and Large Standalone Stores >930 sqm or 10,000 sq ft
• Ticketed attractions 
• Selected public and private museums, heritage institutions and galleries
• Selected wet markets^
• MICE event venues (hotels/convention centres with events for >100pax)
• Places of Worship (worship services for >100 pax)
• Public and Private Hospitals, National Specialty Centres, Community Hospitals and Polyclinics
• Standalone Supermarkets
• Cinemas
• Funeral parlours with wake halls
• Public libraries
• F&B outlets for dine-in customers (note: this applies to venues that are required to enforce SE check-in)
• Personal Care Services
• Sports Sector (Gym and Fitness Centres)

Identified businesses will be notified via email and SMS over the next few weeks. There is no need for businesses to register for the Check-Out Box. The SEGW Check-Out Boxes will be delivered to them for deployment soon. 

^ Please note that only businesses that have registered for and deployed a SEGW Check-in Box will receive the SEGW Check-Out Box.

D) Resources for businesses

Guide: To request for SEGW Box

1. User Guide to request for SEGW Box (English)

Guide: To set up SEGW Box

1. User Guide to set up SEGW Box (English)
2. User Guide to set up SEGW Box (Chinese)
3. User Guide to set up SEGW Box (Malay)
4. User Guide to set up SEGW Box (Tamil)

Guide: How to use SEGW App in SafeEntry Business App

1. User Guide to set up SEGW (App) (English)

Posters to be displayed at venues where SEGW is implemented

Poster: For venues using SEGW Box

1. for venues using SEGW Box (English)
2. for venues using SEGW Box (Chinese) -Pending
3. for venues using SEGW Box (Malay)
4. for venues using SEGW Box (Tamil)

Poster: For venues using SEGW App

1. for venues using SEGW on SafeEntry (Business) App (English)
2. for venues using SEGW on SafeEntry (Business) App (Chinese)- Pending
3. for venues using SEGW on SafeEntry (Business) App (Malay)
4. for venues using SEGW on SafeEntry (Business) App (Tamil)

Poster: Token replacement

1. Token replacement (English)
2. Token replacement (Chinese)
3. Token replacement (Malay)
4. Token replacement (Tamil)

Poster: Guide for staff manning SEGW

For more information on SafeEntry Gateways, please see our FAQs here.

For technical support and queries on SafeEntry Gateways, please submit a request here.