Update: From 26 April 2022, most venues no longer require check-ins. Only larger events with more than 500 participants at any one time, and certain nightlife establishments, require the public to check in with their TraceTogether App or Token for VDS checks. Venues that want to use the SafeEntry Gateway feature for VDS checks should set up the SafeEntry (Business) App. For more details, see this press release.
A) What is SafeEntry Gateway (SEGW)?
The SafeEntry Gateway (SEGW) is a new check-in method that allows individuals to check in more quickly and seamlessly. It can also be used to check if the TraceTogether (TT) Token is working as intended. It will be deployed as an additional mode of SafeEntry check-in.
Businesses can choose to deploy the SEGW by downloading or updating the SafeEntry (Business) App to the latest version. The Gateway mode works by detecting Bluetooth signals from the TraceTogether (TT) App and TT Token for SafeEntry check-in.
The user checks in by bringing their TraceTogether (TT) Token or App close to the SafeEntry (Business) App (in the range of 1-25cm).
- Businesses using the SafeEntry (Business) app with SEGW function will see a pop-up on their mobile device's screen, indicating a successful check-in.
B) How should businesses implement SEGW?
Businesses can implement SEGW on their own by downloading or updating the SafeEntry (Business) App to the latest version on iPhones, Android mobile phones or tablets#.
# The SEGW feature on SafeEntry (Business) App should work on newer Android and iOS/iPadOS devices (minimally above Android version 5.0 or iOS/iPadOS 10). You may refer to the list below for the list of mobile devices tested to be compatible with the SEGW feature. The list is non-exhaustive and will be updated progressively.
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Samsung |
Apple |
Others |
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Galaxy X Cover 4s Galaxy J7 Pro Galaxy Note 8 Galaxy Note 9 Galaxy Note 10 Galaxy S7 Edge Galaxy S8 plus Galaxy S9 Plus Galaxy S10 Galaxy S20 Galaxy A30 Galaxy A31 Galaxy A50 Galaxy A51 Galaxy A01 |
iPhone 8 iPhone 8 Plus iPhone SE (2nd Generation) iPhone XS iPhone 11 iPhone 11 Pro Max iPhone 12 iPad Air 2
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Google Pixel 2 Google Pixel 2 XL Huawei Nova 2i Huawei MatePad T 10s Oppo F1 Oppo Reno 2z OPPO A15 Redmi Pro Sony Xperia 1 Sony Xperia XA2 Sony Xperia 5 Unihertz Jelly Vivo Y19 Xiaomi Mi 4
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D) Resources for businesses
Guide: How to use Gateway mode in SafeEntry (Business) App
1. SafeEntry (Business) App user guide
Posters to be displayed at venues where SEGW is implemented
Poster: For venues using SafeEntry (Business) App (Gateway mode)
1. for venues using SEGW on SafeEntry (Business) App (English)
2. for venues using SEGW on SafeEntry (Business) App (Chinese)- Pending
3. for venues using SEGW on SafeEntry (Business) App (Malay)
4. for venues using SEGW on SafeEntry (Business) App (Tamil)
Poster: Token replacement
1. Token replacement (English)
2. Token replacement (Chinese)
3. Token replacement (Malay)
4. Token replacement (Tamil)
Poster: Guide for staff manning SEGW
For more information on SafeEntry Gateways, please see our FAQs here.
For technical support and queries on SafeEntry Gateways, please submit a request here.