My business has shut down. How do I return the SEGW device? March 15, 2021 02:56 Updated Please contact us at support.safeentry.gov.sg or call the hotline at 6908 8270 to inform us and wait for instructions on the next steps. In the meantime, please hold on to the SEGW device. Related articles My SEGW device is not working/faulty. Can I ask for an exchange? I am not in the list of venues that are required to deploy SEGW. Can I still deploy SEGW if I wish to? My business belongs to the identified list of venues that can deploy SEGW device, but I do not see the SEGW device application page after logging into my SE Business account. What should I do? SafeEntry Gateway - Overview Which venues are required to deploy SEGW?