Who do I call if the SEGW no longer works? July 09, 2021 13:56 Updated You can send us a technical support request at support.safeentry.gov.sg or call the hotline at 6908 8270. Related articles SafeEntry Gateway - Overview Why is there no light on the LED indicator on the SEGW after I switch on the power? What kind of devices can I use to tap on the SEGW? What equipment do I need to set it up? Can I power the SEGW with the USB cord from my laptop? Does the SEGW take up a lot of electricity? How do I set up the SEGW device after I receive it?