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SafeEntry Gateway
Technical questions on how to set up SEGW device (hardware version)

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How do I set up the SEGW device after I receive it?
How do I activate the SEGW device after I connect the SEGW to the power?
What equipment do I need to set it up? Can I power the SEGW with the USB cord from my laptop? Does the SEGW take up a lot of electricity?
What kind of devices can I use to tap on the SEGW?
Who do I call if the SEGW no longer works?
Why is there no light on the LED indicator on the SEGW after I switch on the power?
Why is the SEGW still not lighting up and beeping after I remove the casing from the mobile phone and ensure that the application is updated to the latest version?
Why is there a mismatch of SE check-ins from what I counted as compared to the counts shown in the SafeEntry (Business) webpage in the past 15 minutes?
The SEGW lights up and beeps repeatedly when a TraceTogether Token/App is placed near it. Does it mean that the same user is being checked in to the SafeEntry multiple times?
The SEGW beeps even when my TT Token / mobile phone is not placed against it. How do I address this issue?

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Can the SEGW withstand high heat and humidity?

March 01, 2021 13:55

The SEGW can withstand up to 60 degree Celsius, with no restrictions on humidity.

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I mixed up the locations of my SEGWs. Is there any way I can retrieve this information?
The SEGW beeps even when my TT Token / mobile phone is not placed against it. How do I address this issue?
We already do SE check-in today by scanning the QR codes / NRIC / TT Token. Why do we need the SEGW?

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