You can check in by bringing the TT Token close to SEGW. Please face the TT Token (with the side that does not have QR code printed) to the SEGW so that the Bluetooth signals are not blocked (refer to photo below):
The following ways of holding the TT Token may interfere with the Bluetooth signal strength, and are not recommended:
If you are unable to check in, the TT Token might have run out of battery or is faulty. To ensure that you and your loved ones continue to be protected with effective contact tracing, please visit the nearest token collection/replacement venue to exchange for a new Token. Replacement of faulty Tokens or those that have run out of battery is free.
You may find your nearest Token collection/replacement venue at https://token.gowhere.gov.sg.