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  1. Team SafeEntry
  2. SafeEntry Location Matching Self-Check Service
  3. SafeEntry Location Matching Self-Check Service

SafeEntry Location Matching Self-Check Service

  • Why is the government introducing these services?
  • If the Self-Check service or SMS notification showed that I was at a place visited by a COVID-19 case at around the same time, what should I do?
  • Are the SMS and Self-Check services based on all my SafeEntry check-in/out records made across the different SafeEntry modes?
  • If I was at the place visited by a COVID-19 case, but I did not check-out from SafeEntry, will I still be able to see my SafeEntry records?
  • Will I receive an SMS if I did not check-out?
  • Can I see all my SafeEntry check-in/out records made across the different SafeEntry modes, beyond what the SMS and Self-Check service provide?
  • Why can’t the government send an SMS notification to everyone who was at the locations?
  • Is there a minimal time overlap before individuals can see their SafeEntry records through the Self-Check service, or be informed through SMS?
  • Why is the Self-Check service providing the relevant SafeEntry records to all individuals who were at the same building of the place visited by COVID-19, while the SMS notification is only sent to people who were at the specific place visited by the case?
  • Are people without smartphones or computers able to find out if they were at places at the same time as the COVID-19 cases?
  • How do I ensure my business address in SafeEntry records is accurate?
  • How do I ensure my contact number is updated to receive SafeEntry Location Matching SMSes?
  • Can I opt out of the SMS notification?
  • I checked in to SafeEntry using my physical identity card, or my digital identity barcode in TraceTogether, or SingPass app, or my TraceTogether token QR code. Will I get the SMS notification if I was at a location visited by a COVID-19 case?
  • My family member checked me in via the SPM group check-in function. Will I get the SMS notification if I was at a place visited by a COVID-19 case?
  • Who can access my SafeEntry check-in and check-out data?
  • Why did I receive an SMS notification although I do not recall visiting the place mentioned in the SMS text?
  • What is the Location Matching Self-Check feature in the SingPass Mobile app?
  • Why does the Self-Check service show that I was at a location visited by a COVID-19 case, even though I was not there and hence did not check-in with SafeEntry at that place?
  • I am registered with the Do Not Call Registry. Would I still receive the SMS?
  • How are the matches determined?
  • Should I be worried if I have many flagged locations?
Team SafeEntry
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