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Why is the government introducing these services?
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If the Self-Check service or SMS notification showed that I was at a place visited by a COVID-19 case at around the same time, what should I do?
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Are the SMS and Self-Check services based on all my SafeEntry check-in/out records made across the different SafeEntry modes?
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If I was at the place visited by a COVID-19 case, but I did not check-out from SafeEntry, will I still be able to see my SafeEntry records?
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Will I receive an SMS if I did not check-out?
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Can I see all my SafeEntry check-in/out records made across the different SafeEntry modes, beyond what the SMS and Self-Check service provide?
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Why can’t the government send an SMS notification to everyone who was at the locations?
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Is there a minimal time overlap before individuals can see their SafeEntry records through the Self-Check service, or be informed through SMS?
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Why is the Self-Check service providing the relevant SafeEntry records to all individuals who were at the same building of the place visited by COVID-19, while the SMS notification is only sent to people who were at the specific place visited by the case?
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Are people without smartphones or computers able to find out if they were at places at the same time as the COVID-19 cases?
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How do I ensure my business address in SafeEntry records is accurate?
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How do I ensure my contact number is updated to receive SafeEntry Location Matching SMSes?
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Can I opt out of the SMS notification?
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I checked in to SafeEntry using my physical identity card, or my digital identity barcode in TraceTogether, or SingPass app, or my TraceTogether token QR code. Will I get the SMS notification if I was at a location visited by a COVID-19 case?
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My family member checked me in via the SPM group check-in function. Will I get the SMS notification if I was at a place visited by a COVID-19 case?
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Who can access my SafeEntry check-in and check-out data?
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Why did I receive an SMS notification although I do not recall visiting the place mentioned in the SMS text?
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What is the Location Matching Self-Check feature in the SingPass Mobile app?
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Why does the Self-Check service show that I was at a location visited by a COVID-19 case, even though I was not there and hence did not check-in with SafeEntry at that place?
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I am registered with the Do Not Call Registry. Would I still receive the SMS?
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How are the matches determined?
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Should I be worried if I have many flagged locations?
